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survey.track — digital satisfaction surveys for pharmacies, schools, hospitals and institutions

survey.track – Digital Satisfaction Surveys

Tailored surveys for your organisation, easy to configure with real-time statistics

SURVEY.TRACK – SATISFACTION SURVEYS

The Q.Track / Survey.Track – Customer Satisfaction Assessment solution is a tool developed with the main goal of making available all information on the quality assessment of service delivery for your services/businesses, in an objective and real-time manner. Q.Track / Survey.Track enables satisfaction surveys in multiple locations, on the local network or over the internet. This solution is ready for many fields of activity, such as health, retail, services, public bodies, cultural events and education, and can be customised for small, medium and large companies/institutions.

Available as On-Premise software or Cloud SaaS service, it adapts to different needs.

HARDWARE AND SOFTWARE ARE DEVELOPED BY LOGICPULSE. /

Net Promoter Score (NPS)

Net Promoter Score (NPS)

Measures customer loyalty and recommendation.

Customer Satisfaction Score (CSAT)

Customer Satisfaction Score (CSAT)

Measures immediate satisfaction with a service or interaction.

Customer Effort Score (CES)

Customer Effort Score (CES)

Measures the effort required for a customer to resolve an issue.

Multiple scales

Multiple scales

Custom surveys tailored to your organisation with multiple metrics.

SURVEY.TRACK APPLICATIONS

SURVEY.TRACK

SCREENSHOTS

QComposer — survey.track survey composition

Join our partner network and enjoy a range of benefits.

The Logicpulse partner network is only available to companies or professionals in the technology sector.

Become a partner
  1. 01

    Web-based system, enabling simplified installation and operation;

  2. 02

    Survey configuration aligned with the customer’s brand and values;

  3. 03

    Communication between devices and the server uses the network (LAN, WAN or VPN) with the TCP/IP protocol;

  4. 04

    survey.track devices can run on Windows and/or Android;

  5. 05

    The system can run in the cloud and manage multiple surveys across locations via local network and/or the internet;

  6. 06

    Modular system with optional integration of queue management and corporate TV;

  7. 07

    A wide range of multimedia components is available to integrate corporate TV with survey.track, such as:

    • Digital and analogue clock, date; static text, dynamic animated text; dynamic RSS;

    • Images; image slideshow; video + video loop; video streams and TV;

    • Multimedia (video+images); slides with order, duration and transition settings;

    • HTML files with widgets; text adaptation using multiple information sources;

    • Shapes (squares, rectangles, etc.); background colours or image backgrounds, etc.

  8. 08

    Fully customised surveys for design, questions and answers;

  9. 09

    Multiple measurement scales: Net Promoter Score (NPS) 0–10; Customer Effort Score (CES) 1–7; Customer Satisfaction Score (CSAT) 1–5, 1–3, etc.;

  10. 10

    Real-time reports of surveys by location, questions and answers;

  11. 11

    Definition of customer service rules;

  12. 12

    All evaluation indicators available in real time via the web;

  13. 13

    Reporting to support decision-making;

  14. 14

    Reduce customer wait times and increase staff productivity;

  15. 15

    Higher customer satisfaction;

  16. 16

    Optional digital signature so you can simply, securely and cost-effectively review, validate and authorise document-related actions in your business.

Download catalogue (PDF)

REFERENCES