THE Q.TRACK
The Q.track solution is a modular and low-cost system that allows you to manage queues / customer service across multiple locations with multiple services, manage multimedia content (Corporate TV), and conduct customer satisfaction surveys with digital interaction. The entire solution has been designed to adapt to different configuration needs for locations/services and various types of hardware, meeting requirements from simple company service desks to large-scale public service operations.
APPLICATION ENVIRONMENTS
Hospitals & Clinics
PHARMACIES
Public Institutions
Schools & Universities
SUPERMARKETS & RETAIL
GENERAL FEATURES
WINDOWS AND ANDROID TV BOXES / KIOSKS
Fully compatible system with kiosks and TV boxes for Windows and Android operating systems.
FULLY MODULAR SOLUTION
Queue management solution integrated with corporate TV and customer satisfaction survey system.
TICKET VIA MOBILE APP
Mobile application that allows customers to take tickets and track service status in real time.
QR CODE AND VOICE TICKETS
Ability to obtain digital tickets for various services via QR code or by voice.
SMS / EMAIL ALERTS
Allows customers to receive alerts about the status of their service.
APPOINTMENT SCHEDULING
Allows customers to schedule appointments via a web page and/or mobile app.
CORPORATE TV / DIGITAL SIGNAGE
Enables dynamic multimedia content management across one or multiple locations, with diverse media components available.
CUSTOMER SATISFACTION SURVEY SYSTEM
Complete system for creating customer satisfaction surveys, including multiple scales such as NPS (Net Promoter Score).
Q-TRACK API
The Q.track API allows full integration with web platforms, mobile applications, CRM systems, and other custom integrations.
AREAS OF OPERATION
QUEUE MANAGEMENT
It is a low-cost modular system designed for small, medium, and large companies/institutions. Its main objective is to reduce and optimize customer waiting time in a comfortable and secure way, as well as to prevent service overload for employees, enabling better service performance, resulting in high-quality, safe service and maximum satisfaction.
CORPORATE TV
A service that can complement queue management services or operate independently, focusing on the projection and use of multimedia content across various displays, TVs, tablets, and other devices. With our centralized digital content system, it allows you to communicate with your target audience (customers, users, employees) in a simple way using a highly innovative digital system.
CUSTOMER SATISFACTION SURVEY
This service allows you to conduct evaluation surveys in one or multiple locations, using various multimedia devices, assessing service quality in real time with the goal of defining all service quality criteria that your business/services need to develop in order to achieve maximum customer/user satisfaction.
Commercialization of the ONE-Shot solution and Renting CLOUD model
Licensing ON-Premise (Windows/Web) or CLOUD service (Web)
MAIN BENEFITS
- Access to all system indicators of the service platform via web (Software as a Service (SaaS))
- Automatic notification of new service tickets
- Automatic update of the number of tickets waiting to be served
- Real-time reports of service operations
- Definition of priority rules for service handling
- Generation of reports based on various parameters (e.g., usage time)
- Display and use of multimedia content about available products or services, making use of customer waiting time
- Freedom for customers/users to explore more services/products available in the surrounding environment
- Improvement of your organization’s image
- Reduction of waiting time
- Higher quality in customer service
- Better utilisation of human resources
- Increased productivity and efficiency of human resources
- Redirection of users between services through service priority rules
- Increased safety and comfort during customer/user waiting time
- Increased customer satisfaction
OPERATION DIAGRAM
REFERENCES
